Insurance Clarity & Frequently Asked Questions
At Customer First Insurance (CFI), we believe an informed client is a protected client. We have compiled these resources to provide clarity on common coverage nuances and risk management strategies. If you require further assistance or a more detailed consultation, please contact our team at (267) 449-0000.
What types of insurance does Customer First offer?
We offer automobile insurance, property insurance (homeowners, renters, condo, landlord), and commercial insurance (general liability, workers’ comp, commercial auto, and more). We also help with umbrella policies and specialty coverage.
How do I request a quote?
You can fill out our online quote form, call us at (267) 449-0000, or email info@customerfirstinsurance.com. We’ll respond within one business day with a personalized assessment.
What areas do you serve?
We’re based in Philadelphia and serve clients throughout Pennsylvania. Many of our commercial clients are located across the Mid-Atlantic and beyond.
I'm a first-time homeowner — can you help?
Absolutely. First-time homeowners are one of our specialties. We walk you through every part of your policy so you understand the protection for your biggest asset.
How long does it take to get a quote?
Most personal lines quotes are ready within 24 hours. Commercial quotes may take 2–5 business days depending on complexity. We always aim to be as fast as possible without sacrificing accuracy.
Can I bundle auto and homeowners insurance?
Yes! Bundling policies is one of the most effective ways to save. We’ll review your needs and find the best multi-policy options available.
What makes Customer First different from online quote tools?
Online tools give you a price. We give you understanding. Our agents take the time to explain your coverage, identify gaps, and make sure you’re protected — not just insured.
Do you work with multiple insurance carriers?
Yes. As an independent agency, we work with a range of carriers to find you the best coverage at competitive rates. We’re not tied to any single company.
What should I have ready when requesting a quote?
For auto insurance: driver’s license and vehicle info. For property insurance: address, year built, and any current policy details. For commercial insurance: business info, revenue, payroll, and loss history.
The more detail you provide, the faster and more accurate your quote will be.
How do I file an insurance claim?
Simply call (267) 449-0000 at your earliest convenience and one of our insurance agents will handle your claim right away.